Questions to Ask About Pools


Are you buying a pool? Having your pool serviced? Be prepared when you visit your local PHTA member professional by having pool questions such as those below ready to ask.

Pool Questions - Buying:

  1. What are the steps in the process to design a swimming pool? How do you work with your clients to help them achieve the right design? 
  2. Are you and/or your employees PHTA Certified?
  3. Is your company educated on the latest energy efficiency technology and products on the market?
  4. Does your company pull all of the necessary permits for the work to be performed? 
  5. What licenses does your company hold and how do they relate to the swimming pool industry?
  6. Does your company adhere to industry best practices and PHTA/ANSI standards?
  7. Do your technicians have certifications from manufacturers for individual products and are you authorized by manufacturers to provide warranty service on various products?
  8. What are your insurance limits and do you provide proof of insurance?
  9. How are warranty claims handled?
  10. Who will provide service and support after your work is complete?

Pool Questions - Servicing:

  1. Is the company licensed, insured, and bonded?
  2. What PHTA Certifications do the employees hold?
  3. Do the employees participate in annual continuing education? Are employees educated on current energy efficient technology and products?
  4. Are the technicians PHTA Certified and certified by manufacturers to work on or with individual products?
  5. Is the company an official and authorized warranty service center for the products it sells?
  6. Do they work on existing equipment that was not installed by their company?
  7. How will I know that the employee has tested the water and made adjustments?
  8. Are the employees uniformed?  How will I recognize them to be employees?
  9. Will the company install equipment that I buy online? Will any equipment or products bought online be covered by a warranty?
  10. Will employees dispose of waste products off-site?